Shipping & Returns

Return Policy

Due to our limited stock and small production runs we do not offer returns or refunds.

However, we do offer an exchange for store credit policy. The exchange must be made in the 10  business days after the delivery date of your purchase to receive store credit. 

To be eligible for the exchange for store credit, the purchased  item(s) must be unused, in the same condition that it was delivered, have all tags  and be in the original packaging. 

Non-exchangable items:

  • Items on sale

  • Items purchased with a gift card

How to apply the exchange for store credit:

  1. Send an email to info@andreakader.com with the details of the exchange, why you want to change the purchased  item(s). Attach the receipt or proof of purchase to the email.

  2. We will provide a shipping address and label to return the item(s). You must ship the item(s) within the 10 business days from the delivery date of your package. After the 10 days have passed we unfortunately can’t comply with the exchange for store credit policy.

  3. Once your product has been received and inspected, we will send an email to notify the approval or rejection of the exchange. If an approval has been issued, a personalized code for store credit will be sent in the email.

 

Items that are damaged or don’t fit accordingly can be altered for free, check the Lifetime Guarantee Policy.

Lifetime Guarantee

We stand behind all our products and are confident that they will perform as designed, but if any of our products are damaged, don't fit as expected or need fixing we offer free alterations. Just email us to info@andreakader.com with a detailed explanation of the issue and pictures so we can handle it in a timely manner.

Domestic Shipping (Costa Rica)

We offer free standard shipping for all domestic orders. We ship locally with our in house messenger or Correos de Costa Rica. Orders take 1-3 business days to be packed, dispatched and delivered. We are not responsible for lost or damaged packages, further issues must be addressed with the courier service.

International Shipping 

We ship worldwide from Costa Rica with DHL for a $30 flat rate. For orders over $200 we offer free shipping. Orders take 3-5 business days. Duties and taxes are assessed by customs and are the responsibility of the customer.